COVID-19 – CORONAVIRUS UPDATE ON 24/04/2020:

We are still trading and open. We are able to carry out deliveries as normal although with certain restrictions as to how they are carried out and from which supplier – see notes below. Fitting is now restricted to construction sites or where essential maintenance needs to be carried out, see below notes.

LPD will re-open on Monday 27/04 with a skeleton staff and have restarted their deliveries to site already. Because they were closed due to Covid-19 issues within their warehouse they will have a back log of orders to deliver and catch up with and we are unable to guarantee a 3 to 5 working delivery at this time. They estimate that they will need 7 to 14 days to catch up depending on demand. If you have any queries regarding this, please call or email us.

Our other main suppliers are still delivering to site in a 3 to 5 working day time period as normal.

 

We would like to reassure you during this uncertain economic period caused by the world-wide Covid-19 Pandemic sweeping across our planet. We want to let you know that we have implemented changes to the way that our deliveries and installations are carried out and that we are making sure that we operate a safe environment for our employees and you our customers.

At this moment we recognise that it is imperative that we support each other, work together to deliver our products and services to you and try to do our very best to ensure our business goes on as usual.

To achieve this we know you’ll be concerned about the supply of our products that you will either have already bought or want to buy from our website, and here’s what we can assure you of: 

  • Our website and telephone lines will remain fully functional,
  • Our staff are all still working either on site or from home and are available for you to contact as usual,
  • We are about to start delivering doors by LPD as they will re-open on Monday 27th April and would recommend placing your order and we will hold your stock for you whilst we endeavour to get LPD to deliver your doors to you,
  • Any customers who are waiting for LPD doors to be delivered through existing orders can be assured that they will be delivered as soon as LPD can organise their delivery schedule and in fact the first two orders we had outstanding have already been delivered – please remember your doors are already allocated from stock and are just awaiting picking and delivery to site, for any further information on this, please call us during opening hours,
  • Our hardware supplier for all of our door furniture is making deliveries as normal,
  • Our delivery schedules for our other suppliers as well as our hardware supplier remain the same at present, however the way deliveries are carried out has changed slightly: depending on the delivery company used, the delivery driver will keep his social distance on delivery and you will not be asked to sign any paperwork or a hand-held delivery device, the driver will sign it on your behalf if you ask him to do so, and finally you will need to ensure that there are enough people onsite to carry the goods into the property as the driver will not be coming into the property,
  • Our fitting teams are still working on construction sites at this time as all residential work bar maintenance work has been stopped by the Government to protect families through limiting contact with other people.  Essential maintenance work, for example to replace damaged doors after a break-in, etc., are still able to be carried out,
  • Our fitters working in construction sites or carrying out essential maintenance work will clean any surfaces they touch before leaving, and you can ask them to wear gloves and masks as necessary,
  • Finally, we will continue to monitor and change our services in line with current Health & Safety and Government advice and will update our services accordingly.

Please do not hesitate to contact us for more information on any of the above.

We care very deeply about the welfare of all our staff and customers and will continue to do our utmost to support you during this period, assuring you of our teams’ dedication throughout these difficult times.

A final thought: please be kind to each other and following Government advice keep yourself and your families safe as we’re all affected by this virus in one way or another. 

The Trading Doors Team

Trading Doors delivering doors direct to your door, nationwide.  At Trading Doors our range of internal, external, fire, steel, composite and bespoke doors includes the beautiful oak, walnut, grey colour and painted doors as well as pine, hardwood and composite timber cored doors alongside our GRP (glass re-inforced plastic) doors.  We also have the versatile solid timber core door blank available as either an FD30 or FD60 fire rated version.  We offer a fitting service in the London area, please ask us for details.  Please see our entire range by clicking on one of the links below.  If you would like more information or would like to have any questions answered by our Sales Team here at Trading Doors, please write to us on our contact form or e-mail us at sales@tradingdoors.co.uk.